Why should you attend Telecoms IQ’s conferences?

February 29, 2012

We could go into a huge speech highlighting the networking opportuities available, the learning opportunities on offer and the abundance of tea and coffee on offer, but just just take our word for it…

Here’s what our attendees at CEM in Telecoms in January thought


If you’re interested in upcoming events, please visit the conferences section.

We hope to see you at a conference soon!


Action urged from UK government over data roaming charges

February 20, 2012

A consortium which include Three, Uswitch.com and Which? have today written an open letter to communications minister Ed Vaizey in order to urge the UK government to lobby the EU for lower data charges as it will end up hurting both businesses and customers.

The letter, which has been signed by Three CEO Dave Dyson, claims that while the current proposals will reduce data costs, this will only be for the short term as data usage grows exponentially every year, especially with the explosion in use of smartphones. The statistic raised is that if current proposals are kept, then businesses and individuals could be paying up to £400 for 1GB of data by 2014.

Additionally, it was stated that: ‘Data usage on mobile devices is exploding and the Commission’s proposals in their current form do not address the demand for data in 2012, never mind 2022. These pricing levels do not encourage competition and hence could put the brakes on growth and competition in the EU.’

Roaming Strategies

Vaizey will be meeting European communications minister at the end of the month in order to discuss the options to move forward with some kind of decision on data roaming. The consortium aims to encourage the UK minister to vote to bring the overall price down.

Talking to Aol Money, David Dyson, CEO of Three UK said that while consumers make the most of their smartphones, data roaming charges force them to limit their internet use the moment they leave the UK. “We believe that wholesale data charges should be capped at €30 per GB or less to make the mobile internet accessible wherever consumers want to use it. With average data use for our smartphone customers approaching 1GB a month this is a real consumer issue.”

A vote of MEPS on European wide roaming will take place on 28th February – what are your thoughts on what the European Commission has proposed so far? Are they out of touch or providing the best solutions?

Let us know below.

Customer Experience Management in Telecoms – Jan 2012 – in pictures

February 6, 2012

If you couldn’t make it to January’s Customer Experience Management in Telecoms conference in London, this is what you missed…CEM Welcome

CEM roundtable

CEM roundtable

CEM sponsors

If you would like to attend upcoming CEM conferences, then visit the Customer Experience Management in Telecoms website at http://www.customerexperienceevent.com/Event.aspx?id=654974.

Broadband speeds boosted as UK’s service providers launch fierce competition

February 2, 2012

As competition between broadband service providers hots up across Britain, BT has announced that they will be extending their fibre optic broadband network to 350,000 London homes and business throughout 2012.

Earlier this week it was announced that BT customers will soon benefit from speeds of up to 40Mbps and will, according to the operator, be able to download a single track of music in just 2 seconds.  BT also claims that an entire album could soon take a mere 30 seconds to download!

Andrew Campling, General Manager,  BT said: “The arrival of super-fast broadband in these areas is a huge boost for local businesses and households.  These are economically challenging times and superfast broadband can transform their experience of the internet”.

While these speeds might sound like a huge leap forward for BT, the really top-end broadband speeds are still being delivered by rival company Virgin Media. 

Virgin Media customers are already benefitting from speeds of up to 100Mbps, over double what BT are about to begin offering.

Jon James, Virgin Media Executive Director of broadband, said: “More and more people are choosing fibre optic broadband and making the most of superfast speeds. Virgin Media continues to deliver the UK’s fastest broadband, and we’re about to boost the speeds of millions of homes yet again with our doubling upgrade and the introduction of 120Mb”.

FTTx Summit Europe

Speaking to V3 earlier this week, Ofcom’s Chief Executive, Ed Richards, welcomes these broadband speed increases across Britain and the competition that comes with it and “looks forward to further increases in UK broadband speeds over the next few years”.

As customer demand for superfast broadband continues to rise across Britain, it’s easy to forget that there is still a huge digital divide between rural communities and the more populous areas of the country.

With this in mind, the stage really is set for somebody to capitalise on this customer demand.  The question is, will other service providers be able to keep up and overtake in 2012, or will Virgin Media remain the UK’s fastest Broadband provider?

Deploying super-fast broadband across Europe is the main focus of Telecoms IQ’s FTTx Summit, taking place from 23rd-26th April in London. For more information, visit the event website.