Press Releases

Ways to utilise WiFi in Data Offloading

With mobile data traffic estimated to increase 26-fold by 2015, data offloading is now an integral part of mobile operators’ network optimisation strategy.

With the increase in mobile data, WiFi has begun to play a big part in an operator’s offloading strategy.  In an exclusive podcast with Telecoms IQ, Adnan Hantalasevic, Expert Associate of Technical Solution Designing at BH Telecom, explains the benefits of using WiFi, how it can be used to reduce network congestion and how you can overcome the main challenges of building Wi-Fi networks.

In addition, BH Telecom will be presenting at Data Offloading Strategies from the 5th-8th November in Barcelona.  They will be discussing their experiences of building a WiFi network to expand the coverage and capacity of their 3G network.  BH Telecom are joining other leading experts including:

  • Dave Wisely, Chief Mobile Strategist, BT
  • Andrzej Milkowski, Director of Engineering, P4
  • Ramin Hekmat, Wireless and Offloading Network Strategist, KPN
  • Karim El-Khazen, Head of Project Development Business Development and Innovation, Deutsche Telekom
  • David Haszeldine, International Technology Economics, T-Mobile International

 Take this opportunity to discuss the pros and cons of femtocells versus WiFi and discover how your peers are ensuring seamless handovers and optimising QoS and QoE when implementing offloading techniques.  Data Offloading Strategies (www.dataoffloading.com) will explore the key areas of focus for operators across Europe and the Middle East as they look to different offloading technologies to cost-effectively expand network coverage and capacity.

 Data Offloading Strategies will be held on the 5th – 8th December 2011 at the Fira Palace Hotel in Barcelona and will bring together senior offloading and network experts to discuss the offloading strategies and techniques that can provide both an optimal customer experience and the best ROI. 

 Download the conference programme at www.dataoffloading.com

 Data Offloading Strategies Media Centre features another interview with Jack Hakimian, Director of Corporate Strategy at Zain Group on ‘What are the costs and benefits of offloading?’

Bilal Azmat
TelecomsIQ +44 (0) 207 368 9737
telecoms@iqpc.co.uk

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Full line-up for Telecoms IQ’s Mobile Payments and NFC conference announced

London, November 2011

According to recent figures from Juniper Research, the total value of mobile payments for digital and physical goods, money transfers and NFC (Near Field Communications) transactions will reach $670bn by 2015, up from $240bn in 2011.

In order to make sense of this growth, Telecoms IQ’s Mobile Payments and NFC conference http://www.mobilepaymentsandnfc.com/Event.aspx?id=613036 will bring together an expert panel in mobile payments and contactless technology to present on the different business models that are being developed to ensure service profitability across the globe.

The full speaker line-up and agenda has just been announced and is available from http://www.mobilepaymentsandnfc.com/Event.aspx?id=613032.

Mobile Payments and NFC http://www.mobilepaymentsandnfc.com/Event.aspx?id=613036 will take place at The Hatton, London from 30th January – 2nd February and will offer exclusive case studies from industry leaders, including:

KPN
Visa Europe
Deutsche Telekom
Swisscom
Orange
Telecom Italia

This speaker panel will focus on how to achieve the best possible ROI when deploying mobile payment technology and how to exploit the future opportunities for NFC and mobile wallet service development.

Discover how you will need to work with stakeholders to successfully deploy your product, understand the regulations that you will need to comply with, and find out how to make your product secure to minimise fraud.

For more information and to secure your place at Mobile Payments and NFC, please visit http://www.mobilepaymentsandnfc.com/Event.aspx?id=613036.

Notes to press:

Mobile Payments and NFC is sponsored by NXP semiconductors www.nxp.com.

If you would like a press pass to cover Mobile Payments and NFC, please email telecoms@iqpc.co.uk.

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Leading telecoms operators to meet at CEM in Telecoms next week to explore customer experience

London, September 20th 2011

The Customer Experience Management in Telecoms (http://www.customerexperienceevent.com) four day programme will explore how to implement a customer-centric CEM strategy, how to identify effective measurement metrics for customer experience and how to optimise employee engagement.

Colin Shaw, CEO of Beyond Philosophy, will deliver the keynote speech at the event, focusing on the seven strategic questions that are critical in designing an emotionally engaging experience to deliver customer advocacy. An exclusive podcast interview with Colin Shaw is available on the CEM in Telecoms website at http://www.customerexperienceevent.com/download

Attendees will also hear case studies from leading fixed line, mobile and integrated telecoms operators including: 

•   Filipa Sá Carneiro, Customer Experience Manager, Optimus
•   Olivier Crucq, Director of Customer Experience, Belgacom
•   Ivana Dingarac, Head of Customer Retention, Telekom Srbija
•   Andrea Ferri, Head of Online Community, Vodafone Italy
•   Michael Havas, Group Director Customer Service & Online, Telekom Austria Group
•   Nafsika Katsoglou, Head of Customer Service Desks, Cable & Wireless Worldwide
•   Alexandra Korman, Vice President Market Segment – Residential, T-Mobile Czech Republic
•   Pavel Milec, Director Customer Experience, Telefónica O2 Slovakia
•   Steffen Weihrauch, Head of Customer Experience Management for Mobile, Deutsche Telekom

The CEM in Telecoms media centre features exclusive interviews with Orange FT Group and BT Global Services, along with complimentary articles and white papers on customer experience. http://www.customerexperienceevent.com/download

Customer Experience Management in Telecoms (http://www.customerexperienceevent.com) will be held on 26th-29th September in Budapest and is sponsored by Ericsson; Amdocs; Dimelo; LivePerson; MDS; QIWI and Vitria.

Notes to Editors:

For further information on Customer Experience Management in Telecoms contact +44 (0) 20 7368 9396, email telecoms@iqpc.co.uk or visit http://www.customerexperienceevent.com
Customer Experience Management in Telecoms will also be held in London on the 23rd – 26th January 2012, and Florida on the 14th–16th February 2012.

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High Speed Broadband – Eastern Europe leads the way in fibre deployment with frontrunner Lithuania at 22.6% household penetration

London, August 2011

The number of FTTH subscribers in Europe has increased by 22% thanks to a booming broadband market in Eastern Europe.  As such, Telecoms and Cable Operators are increasingly exploring options for delivering high speed broadband that can cost-effectively meet the growing demand for bandwidth hungry applications.

Richard Jones, Partner at telecoms consultancy Ventura Team, believes that the best deployment examples are in Eastern Europe, who are by far leading the way.  In an exclusive podcast with Telecoms IQ Richard said, “if you want to look at the ultra-fast deployments, Eastern Europe’s doing it, even to the extent that in parts of Hungary you find three fibre operators with fibre to the home, essentially competing in the same area.” 

At Delivering High Speed Broadband in October (www.deliveringhighspeedbroadband.com) Richard will give a presentation detailing real world fibre business cases and the lessons learned from building some of the fastest and most efficient fibre operations Eastern Europe and the rest of the world. 

The full podcast with Richard on how to determine the business case for delivering high speed broadband solutions while keeping the costs down can be downloaded at www.deliveringhighspeedbroadband.com/Event.aspx?id=505102

Delivering High Speed Broadband (www.deliveringhighspeedbroadband.com) will bring together experts in the FTTx market from Eastern Europe and beyond to hear operator case studies and discover the deployment strategies being used to keep up with the ever increasing demand for high speed broadband.

Roland Montagne, Director of Telecoms Business Unit, Idate, said Delivering High Speed Broadband will provide “An excellent opportunity to exchange experiences with a lot of FTTx case studies presented.”
Delivering High Speed Broadband (www.deliveringhighspeedbroadband.com) will showcase thought leaders in the field, including:
• Boris Stipetic, Network Planning and Design Manager, B.net Croatia
• Filipa Henriques, FTTH Programme Manager, Optimus
• Peter Dimov, Head of Project and Planning Infrastructure Department, Spectrum Net
• Dr. Gianluca Griffa, Project Manager, Telecom Italia
• Dr. Christina Kelaidi, Head of Strategic Analysis and Regulatory Relations Department, OTE

 The Delivering High Speed Broadband (www.deliveringhighspeedbroadband.com/Event.aspx?id=505102) download centre features complimentary high speed broadband articles, podcasts and presentations.
Notes to Editors:
Delivering High Speed Broadband (www.deliveringhighspeedbroadband.com) will be held from 24th-27th October 2011 in Prague, Czech Republic
For further information on Delivering High Speed Broadband (www.deliveringhighspeedbroadband.com) contact Telecoms IQ on +44 (0)20 7368 9737 or email telecoms@iqpc.co.uk

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Telefónica O2, Orange FT Group, Telenor & Vodafone to explore how to drive customer-centricity and measure customer experience at CEM in Telecoms

London – 30th August 2011

CEM experts from leading fixed line, mobile and integrated telecoms operators will gather at Telecoms IQ’s 2nd CEM in Telecoms Conference in Budapest this September: http://www.customerexperienceevent.com

As telecoms operators frantically compete to differentiate their customer offering, never has it been more important to develop new and innovative customer experience management strategies. To address this, the Customer Experience Management in Telecoms conference (http://www.customerexperienceevent.com)  will explore how to implement a customer-centric CEM strategy, how to effectively measure the customer experience and use the results to combat churn.

“Customer Experience Management in Telecoms will provide a great opportunity for direct insight into different CEM strategies implemented across the telecoms industry” said Tatjana Manojlovic, Director of Customer Care & Front Line Support at Telenor Serbia.

CEM in Telecoms (http://www.customerexperienceevent.com) will feature operator case studies led by:
• Filipa Sá Carneiro, Customer Experience Manager, Optimus
• Olivier Crucq, Director of Customer Experience, Belgacom
• Ivana Dingarac, Head of Customer Retention, Telekom Srbija
• Andrea Ferri, Head of Online Community, Vodafone Italy
• Michael Havas, Group Director Customer Service & Online, Telekom Austria Group
• Nafsika Katsoglou, Head of Customer Service Desks, Cable & Wireless Worldwide
• Alexandra Korman, Vice President Market Segment – Residential, T-Mobile Czech Republic
• Tamas Lengyel, Customer Experience Leader, Magyar Telekom
• Pavel Milec, Director Customer Experience, Telefónica O2 Slovakia
• Steffen Weihrauch, Head of Customer Experience Management for Mobile, Deutsche Telekom

The CEM in Telecoms media centre features exclusive podcasts with Andrew Williams from Orange FT Group and Colin Shaw, CEO of Beyond Philosophy, on the main challenges and drivers in customer experience: http://www.customerexperienceevent.com/download

Customer Experience Management in Telecoms (http://www.customerexperienceevent.com) will be held on 26th-29th September in Budapest and  is sponsored by: Ericsson, Amdocs, Connectiva, Dimelo, LivePerson, MDS, Vitria and QIWI.

Notes to Editors:
For further information on Customer Experience Management in Telecoms contact +44 (0) 20 7368 9396, email telecoms@iqpc.co.uk or visit http://www.customerexperienceevent.com

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Find out how to justify the business case for migrating to LTE today at Telecoms IQ’s LTE Deployment Strategies conference

London – 30th August 2011

As operators begin to test LTE trials they are faced with the key challenge of ensuring the best ROI when migrating to LTE.  Additionally, operators need to understand how to overcome the technical challenges of deploying LTE and determine how they can ensure an optimal customer experience.

Telecoms IQ’s LTE Deployment Strategies conference with be held in London in November and will bring together a senior speaker panel to reveal exclusive new case studies in order to provide answers and solutions to the issues that operators are facing when deploying LTE.

The conference will provide a great opportunity to hear from industry experts, including O2 UK, Deutsche Telekom and TELUS.  Additionally, this conference will provide unique networking and learning opportunities with those who have completed trials and launched commercial networks.

At LTE Deployment Strategies you will find out:

• When to migrate to LTE to ensure the best ROI and avoid idle investment
• How to develop a profitable network migration strategy from GSM/UMTS/HSPA to LTE
• How to optimise QoS during and after migration to LTE
• How to leverage LTE to deploy new revenue generating services

As well as the two day main conference, there are also three additional learning opportunities in the highly tailored masterclasses. These masterclasses will enable delegates to delve deeper into understanding LTE deployments and to examine the technical processes behind successful LTE deployments.

Plus, those who register to attend by 23rd September 2011 will receive an extra 700 EUR off the standard price. If you are interested in registering, please email telecoms@iqpc.co.uk or call +44 (0) 207 368 9737.

To find out additional information on LTE Deployment Strategies, please visit the event website where you can download the full brochure and LTE resources from the Media Centre.

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